RETURNS & REFUNDS

• If you wish to return or exchange your items, please ensure that they are “as new”: unworn, undamaged, or defective.

• Our designs are eligible for a refund back to it's original form(s) of payment or exchange within 7 days of delivery, after that 30% of payment amount is deducted.

• Please note, returns or exchanges must be in their full original packaging and they will be approved after inspection. If after inspection, the piece is not found to be as good as new, exchange/return will be rejected.

• Shipping and returns charges are non-negotiable and non-refundable.

• In case of receiving wrong orders or a manufacturing fault, exchange will be done for free within 5/7 working days from the request.

• In case of refunding for no reason or just changing your mind, the order can be returned within 5/7 days of receiving the order but the return fees are to be paid by the customer.

• In case of paying online through a credit card, the amount will be transferred within 7-14 days according to your bank.

• Refunds are not accepted for custom orders (Engraving, any kind of customization).

• If you ordered the wrong size or maybe you ordered the design for someone else and just got it wrong. In such a case, we are happy to provide you with an exchange for a different size but the exchange fees will be paid by the customer.

WARRANTY & REPAIRS

• We repair Bijaar jewelry within two weeks of the purchase at no charge (shipping and plating expenses are not included). Repairs after two weeks or deemed to be caused by misuse will incur a repair charge.

• We cannot accept repairs for jewelry purchased anywhere other than Bijaar. If you purchased an item from an outside retailer and need a repair, please contact the original seller.

DEFECTIVE OR INCORRECT ITEMS

• Returns of defective items are limited to defects not caused by accident, misuse, abuse, modification, attempted repair, negligence after purchase, ordinary wear, and failure to follow the product’s care guide.

• In the unlikely event that you receive a defective or incorrect item, please email contact@bijaar.com once you got the delivery with photographs of your order. We will send you a prepaid return label for the incorrect or defective item so that it may be sent back to us and replaced with a new or correct item.